Shipping
Shipping is free to the United States and Canada. There is no paid or express option.
Some of what we sell ships from a US warehouse and some ships from our manufacturing partners overseas. The product page for each item states which, and gives that item's estimate. Broadly:
- US warehouse: 1–3 business days to prepare, then typically 2–7 days by USPS.
- Overseas: 1–3 business days to prepare, then typically a further 5–11 days.
You'll get a tracking number by email once the order is prepared. Tracking updates while the parcel is moving; the final local delivery leg isn't always scannable, so it can appear to stall shortly before it arrives. Delivery estimates are typical, not guaranteed.
Everything ships in discreet packaging with no indication of the contents on the outside.
Duties and taxes
Some orders ship internationally. Any import duties or taxes charged by your country are not included in the price and are the recipient's responsibility.
Returns
We split this by what the item is, because hygiene decides what we can honestly resell.
Final sale — no change-of-mind returns
Lash Lift & Perm Kit · Sea Salt Body Scrub · Exfoliating Mitt · Brow Tint Kit
These are cosmetic solutions and items that sit directly against skin. Once they have left our hands we cannot put them back into stock for someone else, sealed or not, so they are sold final sale. We would rather say that plainly up front than take your money and argue about it later.
What this means in practice: read the suitability guidance and the protocol on the product page before you order. Every one of those pages has a section telling you who the product does not work for, and we have not softened any of them.
30 days to change your mind, while it's sealed
IPL Handset · Microneedling Kit · Jade Roller & Ice Mask Set · Satin Sleep Set · Silicone Scalp Brush
Return an unopened, unused item within 30 days of delivery for a full refund of the purchase price. Once the seal is broken these become personal-care items and the same hygiene reasoning applies, so opened units are final sale.
Return postage is the customer's responsibility. The original shipping cost, where one was charged, is not refunded.
Faulty, damaged, wrong item, or never arrived
Replaced or refunded, every time, on every product on this site, opened or not, final sale or not. This is not a courtesy and it is not something we will make you fight for. Email us with your order number and a photo.
None of this removes your legal rights
"Final sale" describes our change-of-mind policy. It does not and cannot displace the protections you have by law — that the item matches its description, is of acceptable quality, and is fit for the purpose it is sold for. If something we sent you fails that test, the paragraph above applies regardless of which list the product is on.
How to start a return or a claim
Email support@aurennebeauty.com with your order number, and tell us whether the item is still sealed. We'll reply with the return address or, for a fault, sort the replacement without asking you to send anything back.
Cancellations
If you email us before the order is prepared, we'll cancel and refund in full — including on the final-sale items. Once it's handed to the carrier it has to run its course.